We will not be requesting this pair back and you can donate them or toss them as you see fit. Please note going forward that we may request that you send items with a bad smell back so that we can inspect them. The second payment for the item has been cancelled. I have gone ahead and refunded $13.51 back to your PayPal and that will post in 5-7 business days. I am so sorry you were not satisfied with these two items from your shipments. Thank you for contacting us via the BBB with your concerns about your recent purchases. Had this been handled directly through us and if we had received a prompt reply to our emails, this would have been resolved more promptly.
This did cause a delay in resolution unfortunately, I cannot provide any type of compensation at this time. You should not be receiving a replacement part from the brand partner and actively seeking a refund through us as the brand partner will not reimburse us on our end if they have sent a replacement part for the item. You had reached out to us and the brand partner which was causing conflicting information as the brand partner would tell us the issue was resolved and you were receiving the incorrect part for replacement. If you run into an issue with an item, we ask that you reach out to us to handle the concern. I am so sorry that it took so long to get a resolution for you. Thank you for contacting us via the BBB with your concerns about the damaged rowing machine on order 9041996296. That's why when asked, replacement or refund, I said refund. But from day one Zulily said the item was non-returnable. I would have returned the item as soon as I saw that Zulily nor the manufacturer could resolve the problem in a timely manner.
I have been significantly inconvenienced and the purpose I specifically ordered the item for passed long before I received the correct part. Sending an email to someone telling them they received the part almost 60 days after purchasing an item is not a resolution. The damaged part is located right where you need to put the water. Notice the name of the item, it is a Wave Water Rowing Machine. It took almost two months to receive the correct part for an item that cost $316.35. Since I have been going back and forth through email with the Zulily Resolution Team. The second time I received the incorrect part again. Since that time I contacted the manufacturer twice for a part.
I emailed them the pictures again using my Zulily account email address ******************* On I received an email from ********* from the Zulily Resolution Team asking if I wanted a replacement or refund. I emailed them with my phone and I used my Apple email address. I contacted Zulily by phone again and was told that I had not received a response because I emailed them the pictures from an email address that is not on my account. I never heard back from Zulily and the manufacturer sent me a part that did not belong to the item I have. Meanwhile I contacted the manufacturer and asked for the damaged part to be replaced. I took pictures right away and called Zulily customer service. I received the item on Apand the item was damaged. If you need any help, Please Contact Official Zulily Order Customer Support.On ApI ordered a Stamina ************ Elite Wave Water Rowing Machine (Order# **********). Revisit this page for future real time updates about your Zulily Order. You can track multiple Zulily Order by separating the tracking numbers by a comma (Up to 25 shipments).ĥ. It supports both domestic and international Zulily Order services as well.Ĥ. After Clicked track button, You will be redirected to Zulily Order tracking page where You can check the current status and location of the shipment.ģ. You can find Zulily Order tracking number in the receipt given after booked courier.Ģ. The simplest way is to enter the Zulily Order tracking number in the form located above and click on the Track button. Please Follow below steps to track your shipmentġ.
Zulily orders 9016335481 how to#
Contact Phone number: (877)-779-5615 Email Address: Support Team Operation Hours: Monday-Sunday, 4 am – 8 pm PT How to Check your Zulily Order Delivery Status online
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